The Sonlight Blog has moved to www.sonlight.com/blog.

Please click here if you are not redirected.

Wednesday, June 23, 2010

Seeking Information

Overview
Features
Technical Specifications
Accessories

"Where are the Reviews?" I ask my computer since no one else is there to help.

I scroll back to the top of the page. Then down again. And suddenly, in the midst of looking for more information about a totally sweet-awesome camera I'm interested in, it hits me: Perhaps this is why people seek information anywhere but the company's main webpage.

This reality has been bothering me for a few weeks now. As I meander the internet, I consistently bump into questions about Sonlight. "Which Core should I choose for my student?" "Does Sonlight have a Psychology program?" "I'd like to buy my math from Sonlight, but I'm not sure they carry any." And on and on...

Now, I'm thrilled that there are answers to be had for these fine folks. Still, in the back of my mind this little voice keeps shouting, "Why aren't you asking this on Sonlight.com!?"

And last night I think I figured part of it out: Company websites are typically incredibly unhelpful. What's even closer to home: For all our efforts, there are still a great many things we could do to improve our own website. In short, if you're looking for specific information it's best to look elsewhere. Random forums that have little--or nothing--to do with the company or product, social media sites, blogs ...all have a higher chance of getting you the specifics you're looking for. Or, at least, that's my impression of the general impression of the general populace.

And since you're here on my blog, allow me to direct your attention to a few key areas of Sonlight's website:

  • Do you have questions about choosing or using Sonlight? Can't figure out which program would be right for you? Need someone to bounce your ideas off? Want to know more details about a particular home education product?
    Chat with one of our Sonlight Curriculum Advisors.
  • You can find customer reviews on almost all of our product pages.
    Don't forget: We'd love your reviews too!
  • And, at any point during your visit to the Sonlight® website, please send us your ideas as to how we can make it better by clicking on the "What Bugs You" Bug.

Thanks!

 ~Luke Holzmann
Filmmaker, Writer, Empty Nester

4 comments:

mareserinitatis said...

I find it a bit ironic that you're posting this message on the Sonlight blog. ;-)

Ariana said...

I agree with your impression. I do look at a company's site but most of the time I look elsewhere. And honestly even if the company's site has the information I was looking for I look elsewhere, too!

I do like that Sonlight puts a lot of effort into answering questions and making the information easy to find. I found the Sonlight forums invaluable for when I was choosing curriculum a year and a half ago!

Luke said...

Cherish, the irony was not lost on me at all: "...since you're here on my blog..." <smile>. Glad you got a kick out of that.

Thanks for sharing, Ariana! I check multiple places myself. Glad to hear that the Sonlight Forums were so helpful for you!

~Luke

Luke said...

Cherish, the irony was not lost on me at all: "...since you're here on my blog..." <smile>. Glad you got a kick out of that.

Thanks for sharing, Ariana! I check multiple places myself. Glad to hear that the Sonlight Forums were so helpful for you!

~Luke


Contributors:

luke holzmann
Luke Holzmann
Filmmaker, Writer, Empty Nester
Luke's Bio
Read Luke's Postsrss

box day
Box Day
Box Day stories and pictures from Sonlighters across the globe. Share your Box Day story!
Read Box Day Storiesrss

judy wnuk
Judy Wnuk
Sonlight customer champion and homeschooling expert.
Read Judy's Postsrss

sarita holzmann
Sarita Holzmann
Co-founder and president of Sonlight Curriculum.
Read Sarita's Postsrss

Guest posts by:

Jonelle, Scholarship Winners, Autoblot™

Sonlight® Moments

Other Posts of Note

Homeschool Helps