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Tuesday, January 26, 2010

Two HUGE Updates to Sonlight.com


Situation 1:
You go visit one of Sonlight's Core Packages. You select your program and start looking through the X number of items included in that package. Interested in one of the books, you click the title...

Before today you would be taken to the product page. You'd read the information. Then you'd click "back" to return to your Core. But what's this!?!! The handy green box with the items in the package has closed! The nerve! The aggravation! The torment! Oh, the horrors!

Update: No more. Now, clicking on a product from within the green package box will open a new tab or window.


Situation 2:
You're looking for a specific Instructor's Guide so you swing by the IG page. You select the level you're looking for and...

Huh? Where are all the IGs? And why is the Language Arts IG listed but nothing else? And why is the Core in the "Individual Items" tab? What is this madness?

Update: We have renamed the tabs "Packages & Guides" and "Individual Items" to make it easier to find your Instructor's Guide.




I spent today combing through your feedback on our website. The two above issues came up more often than any other. I'm really excited to have finally been able to find a solution to these issues.


What Bugs You? Bug

I really do value your feedback on what is (and is not) working for you on Sonlight.com. By the time I find a solution, the update may be long overdue. But your comments are invaluable.

Thanks for taking the time to help us serve you better!

 ~Luke Holzmann
Filmmaker, Writer, Surrogate Father

3 comments:

Debra said...

OH YAY!! #1 has made me absolutely crazy! I'm thrilled to know it won't any more. YAY YAY YAY

se7en said...

Oh blessed relief, any improvement is a good improvement!!! I am reeling from the shock of ordering books two weeks ago!!! So much so that I can only just breathe about it...

Little things like when a product you have been carrying for the last eight years is about to be discontinued (singapore challenging word problems) and instead of the page saying this is being discontinued it says 404 error - bleh...

Or when you get to the check out and a little sign says we have doubled every item in your cart - thanks for telling me but that's not really what I am after...

I love and adore Sonlight I will sing of its praises forever... but really the stress of ordering just about kills me!!! Not to mention my kids' math just got a WHOLE lot easier.

Just thought you would like to know that, I haven't become so very quiet and died... I am just in post ordering recovery mode!!!

Luke said...

Glad to hear it, Debra <smile>.

There are many little things with the website, Se7en. Your continued feedback when you run into them is most appreciated as often I'm not aware of the issue. Hope you recover soon! <smile>

~Luke


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